Second AIA Exchange in Vietnam provides a comfortable and professional space for customers to receive consultation on different insurance policies.
AIA Vietnam has officially opened a unique office model called “AIA Exchange” on the 11th Floor at the Lotte Building, 54 Lieu Giai in Hanoi’s Ba Dinh district.
This is the second “AIA Exchange” in Vietnam, following the first in the Lottery Building at 77 Tran Nhan Ton Street in Ho Chi Minh City’s District 5.
“Our customers have a high demand for quality consultation, after sales service, and even space for insurance transactions,” said CEO of AIA Vietnam, Mr. Wayne Besant. “The development of AIA Exchange is aimed at responding to and enhancing the customer experience.”
“AIA Exchange” is equipped with many modern facilities and its design is inspired by a New York financial center with an open, friendly and multi-functional space.
It also provides a modern and ideal space for meetings and sharing information, knowledge, and expertise as well as creative thinking, which is attractive to young people.
The office is not only a working space for professional Life Planners from AIA but also a customer service center and a venue for organizing seminars and events on various topics of concern to customers.
AIA Vietnam hopes to build a new generation of professional Life Planners to meet the different standards in consultation and financial planning required by customers in large cities.
“The Life Planners at AIA Exchange are focused and disciplined and love their job,” Mr. Besant said. “They have been equipped with business knowledge and skills through comprehensive training programs to become professional full-time planners who will assist in taking our industry to a new level.”
To meet the increasing demands of customers, AIA Exchange focuses on recruiting young and dynamic staff and develops them into professional Life Planners.
Life Planners at AIA Exchange earn a stable income and are comprehensively trained at the AIA’s “Premier Academy”. All Life Planners are provided with modern technologies (iPoS in iPad) for consulting customers and helping them take out policies.