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Banking & Finance

AIA partners with DongA Bank

Released at: 08:56, 02/08/2017

AIA partners with DongA Bank

Photo: AIA Vietnam

Insurer and bank cooperate to offer financial services in Vietnam.

by Hong Nhung

AIA Vietnam Life Insurance Company (AIA) has announced a partnership with DongA Bank to support Vietnamese customers accessing financial security via AIA’s preeminent financial services through digital technology.

Vietnamese consumers are experiencing tremendous economic development, with social progress and improved living standards, and many households are seeking new and innovative financial protections that fit their needs. Understanding this trend, AIA Vietnam and DongA Bank have come together to provide outstanding financial services.

As a creative and innovative insurance company, AIA Vietnam will assist DongA Bank in enhancing the customer experience, providing quick and professional digitalized services. All AIA Vietnam’s insurance advisors at leading branches of DongA Bank will be equipped with the iPoS interactive business support system on iPad to promptly provide financial services.

When customers need more time to consult with their family, a copy of the proposed benefit statement can be sent by email. If customers are interested in the product, AIA insurance consultants will complete the on-the-spot insurance process by recording customers’ information and signatures on the iPoS app.

In addition to its mission of helping customers live longer, healthier and better lives, AIA will also provide customers with the new value-added AIA Vitality; a special healthcare program that motivates consumers to make healthy choices. Through the app, customers will be given personal training goals based on their information, with daily exercise steps tracked to determine whether they meet their goals.

Through DongA Bank’s network of 212 branches and transaction offices, AIA will bring comprehensive products to customers with a range of options and customizations, to help them choose appropriate options and gain the most comprehensive financial protection.

DongA Bank has also deployed 24/7 autobanking booths, allowing customers to carry out most of their financial transactions, such as instant refill, large margin withdrawals, and inter-banking transfers, etc. Designed to meet customers’ financial needs, the autobanking booths are located at convenient and secure locations.

“We believe that everyone should have opportunities to access financial security solutions,” said Mr. Wayne Besant, CEO of AIA Vietnam. “Together with DongA Bank, we will assist clients in achieving their personal financial goals and establishing a sound financial plan to protect their families.”

“I expect this partnership will help our customers access diversified solutions, from finance to insurance, through the provision of full-package financial solutions,” said Mr. Nguyen Thanh Tung, General Director of DongA Bank. “Taking advantage of the bank’s broad network, customers can access insurance products at 212 branches and transaction offices. They can use their DongA Bank account to pay periodic premiums quickly and conveniently. This is a long-term cooperation agreement that provides high-class financial and insurance products to customers.”

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