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Banking & Finance

Prudential kicks off customer call center

Released at: 16:10, 04/09/2015

Prudential kicks off customer call center

Call center provides assistance to customers on all matters relating to insurance.

by Hung Nguyen

On August 31 Prudential Vietnam officially opened a free 24/7 customer service call center, at 1800 1247, to serve increasing demand from customers.

Callers can resolve all matters relating to insurance services with the call center or, alternatively, call (08) 3948 1388 between 9am and 8pm.

“We pay great attention to continuing to improve customer satisfaction and their experience in using our services,” said Mr. Wilf Blackburn, General Director of Prudential Vietnam. “The call center makes Prudential even closer and friendlier to customers, where they can receive the information they need immediately and resolve any problems in making their future financial plans. Prudential accompanies Vietnamese people on the way to a better life and prosperity.”

The call center has been operating a trial basis since July 9 and has received around 30,000 calls to date.  

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