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Banking & Finance

Shinhan Bank introduces Digital Branch service

Released at: 15:04, 22/05/2017

Shinhan Bank introduces Digital Branch service

Photo: Shinhan Bank

The first in Vietnam, bank's Digital Branch service allows customers to access banking services without visiting a branch.

by Thu Hoang

Shinhan Bank Vietnam officially announced its Digital Branch service on May 22, the first time that the service has been launched in Vietnam and allowing customers to access a variety of banking services using tablet devices in their own home rather than having to go to a branch, as previously.

The Digital Branch service is based on South Korea’s Shinhan Bank’s Outdoor Sales System (ODS). It was the first bank in South Korea to develop this service for the global market. The Digital Branch service was studied and integrated into in-depth technologies to ensure optimal performance for retail banking services in Vietnam.

Customers can still perform banking tasks from home, like opening a bank account, applying for a debit card or credit card, registering for loans, and conducting online and SMS banking. The service also provides assistance in calculating financial investments, such as deposits or loans.

“With the goal of becoming a leading digital bank in Vietnam, we are constantly striving to introduce optimal banking services, and the new Digital Branch service is one example of this,” said Mr. Shin Dong Min, CEO of Shinhan Bank Vietnam. “With a technology platform developed from the parent bank and a deep understanding of the needs of customers in Vietnam, Shinhan Bank will digitalize all banking activities, from services and products to working and management processes, to ensure our customers are always served quickly, efficiently and safely.”

In April, Shinhan Bank Vietnam announced that it had agreed to acquire ANZ Vietnam’s retail division. The successful transaction is a major step for Shinhan Bank Vietnam’s development and for the rapid growth of Vietnam’s retail banking sector.

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