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Hanoi launches tourist switchboard

Released at: 13:54, 29/10/2018

Hanoi launches tourist switchboard

Hanoi's popular destinations. Photo: Dulichfun.com

24/7 line takes over from existing hotline and provides information on tourism in the capital.

by Le Diem

The Hanoi Department of Tourism in cooperation with the Vietnam Post and Telecoms Group (VNPT) has launched a new telephone switchboard for tourists, at 1800 556 896.

Operating 24/7, the switchboard provides information and guidance on the capital’s popular sites, transportation, hotels, and restaurants, etc., as well as a code of conduct for tourists to understand about Vietnamese culture while in the country. Information is updated regularly.

It also receives feedback from tourists on travel agencies and tourism activities, to improve the quality of services and ensure tourists’ safety and rights.

Hanoi’s tourism sector launched a tourist hotline in 2013, taking enquires and providing information to thousands of visitors. It also helps prevent scams and regain stolen property, maintaining the capital’s image as a friendly city.

As the number of tourists visiting Hanoi is increasing remarkably and becoming more diverse from different countries, demand for tourist information and consultancy is also growing. It was therefore necessary to upgrade the hotline into a switchboard to provide information faster, Department Director Tran Duc Hai told the opening ceremony.

The number of visitors to Hanoi was nearly 20 million in the first nine months of 2018, including nearly 4.4 million foreigners, up 9.2 per cent and 20 per cent, respectively, against the same period last year, according to the department. Most foreign holidaymakers to the city are from Asia, particularly South Korea and Japan, as well as from Europe, such as the UK, France, Germany and Norway, among others. Hanoi welcomed some 24 million visitors in 2017, including nearly 5 million foreigners, up 9 per cent and 23 per cent, respectively, against 2016.

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