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Metropole Hanoi's GM named 'General Manager of the Year' in Asia for 2019

Released at: 14:00, 18/06/2019

Metropole Hanoi's GM named 'General Manager of the Year' in Asia for 2019

Photo: Sofitel Legend Metropole Hanoi

Mr. William Haandrikman picks up gong at the Stelliers Asia and South Asia 2019 awards.

by Doanh Doanh

Mr. William Haandrikman, General Manager of the Sofitel Legend Metropole Hanoi, was named “General Manager of the Year” in Asia at the Stelliers Asia and South Asia 2019 awards at Marina Bay Sands in Singapore last month.

Mr. Haandrikman, who is also the Area General Manager for AccorHotels in the north of Vietnam, was presented with the top honor at the gala event.

“The recognition is a tremendous honor, but it’s more than an individual award,” he said. “It truly reflects the overall service excellence and dedication to our guests that is embodied by the Sofitel Legend Metropole Hanoi.”

A 27-year veteran of the hospitality industry, Mr. Haandrikman joined the Metropole in 2017 after stints in Amsterdam, Brussels, New York, Moscow, The Hague, Paris, Vienna, Shanghai, and, most recently, Bangkok, where he was General Manager of Sofitel Bangkok Sukhumvit.

A Dutch national, he earned an MBA at Glion University, ESSEC Executive Management Program, and the Executive Management Program at Cornell University in the US.

Throughout his career, Mr. Haandrikman has been mindful of a lesson imparted early on by his mentor Cris Snoeren - you never wanted to be perceived as a boss but always as a leader. “A boss tells people what to do,” he said. “A leader inspires them to do it on their own.”

These are lessons he’s trying to pass on to the next generation of hoteliers. Last year, he implemented 35 quality improvement training sessions at the Metropole. The mission: To help hotel ambassadors serve others from the heart, with curiosity and inventiveness.

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