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Tink Labs provides online travel solution in Vietnam

Released at: 14:44, 18/05/2017

Tink Labs provides online travel solution in Vietnam

Photo: Tink Labs

Hong Kong startup plans to develop online devices in Vietnam as part of its global expansion.

by Hong Nhung

Tink Labs Limited, one of Hong Kong’s most successful startups and which has revolutionized travel and tourism, has recently announced it is bringing its mobile travel solution Handy to Vietnam as part of its global expansion.

Handy devices, first launched in September 2012, help to deliver hassle-free travel and meet growing demand for internet connection services. Tink Labs flagship’ innovative smartphone is a complimentary amenity in partner hotel rooms, integrating with hotel services and offering travelers unlimited connectivity on the go as well as tailored travel guides.

The Handy service benefits Vietnam as a tourist destination by making the country more traveler-friendly. The platform likewise provides local governments with a more personalized channel for engaging with travelers and helps visitors navigate smart city services and initiatives more easily.

Handy is now available in 20 cities, covering 100,000 rooms and helping 12 million global travelers stay connected. The service is a trusted partner of leading hotel groups including Ritz-Carlton, Intercontinental, Sheraton, and others.

“Our launch in Vietnam further demonstrates that Handy’s unique offering is transforming hospitality and tourism for the better,” said Mr. Terence Kwok, founder and CEO of Tink Labs. “As we grow we remain committed to working with the right business partners to satisfy our vision to scale globally and offer travelers the freedom they deserve.”

Beyond connecting visitors in Vietnam, Handy helps local hoteliers differentiate and unleash untapped revenue potential, creating a personalized experience to retain customers. Consumer usage in other markets has demonstrated that Handy extends the hotel service footprint and increases the use of hotel services, boosting incremental revenues by approximately 20 per cent.

Handy has also helped to elevate the quantity and quality of customer satisfaction, increasing Trip Advisor ratings by an average of 0.31, which translates to a 3.4 per cent increase in revenue per available room (RevPAR). The platform’s data and analytics will also help hotel partners in Vietnam better understand customers to provide more personalized services and increase hotel service utilization.

The complimentary service enables visitors to travel like a local, finding connectivity and information they need at no cost, with curated city guides, free unlimited local and international calls, free internet access, speed dial to hotel services, and local emergency and essential travel information.

Handy, the flagship product from Tink Labs, is an innovative mobile travel solution that combines the functionality of a personal smartphone and hotel services into one fully-integrated device. Each smartphone is customized for the hotel and provides travelers with free unlimited internet, local and international calls, as well as an interactive city guide and one-click access to the hotel’s concierge and amenities. It is already available in 20 cities, covering 100,000 rooms, and has helped 10 million global travelers stay connected.

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