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APEX lists Vietnam Airlines among four-star global airlines

Released at: 14:20, 13/09/2019

APEX lists Vietnam Airlines among four-star global airlines

Photo: Viet Tuan

Airline Passenger Experience Association announces airlines honored with four- and five-star Official Airline Ratings.

by Doanh Doanh

APEX (the Airline Passenger Experience Association), the only non-profit membership trade association dedicated to improving the entire airline passenger experience, has announced the airlines honored with four- and five-star Official Airline Ratings.

Top airlines from around the world gathered in Los Angeles on September 11 for the announcement of the industry’s most anticipated honor: the Official Airline Ratings™, the first airline rating program based solely on certified passenger feedback. Vietnam Airlines was ranked among the four-star global airlines.

The 2020 APEX Official Airline Ratings™ recognizes airlines in four categories: Global Airlines, Major Airlines, Regional Airlines, and Low-Cost Carriers.

The APEX Official Airline Ratings™ were created based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt® from Concur®, the world’s highest-rated travel organizing app. Using a five-star scale, more than 1 million flights were rated by passengers across nearly 600 airlines from around the world between July 1, 2018, and June 30, 2019. The APEX Official Airline Ratings™ were independently certified by a professional external auditing company.

“The Official Airline Ratings were designed by APEX, one of the largest international airline associations in the world, to enable every air traveler that desired to rate airlines in a 100 per cent verified, validated, and certified manner,” Dr. Joe Leader, APEX/IFSA CEO, said. “More than 1.4 million flights were rated by passengers across nearly 600 airlines from around the world. Only a small, single-digit percentage of these airlines reached the prestigious APEX Four Star Airline status, while an even smaller number reached the monumental APEX Five Star Airline level. All of us at APEX take extraordinary pride in giving full power to airline passengers as the ultimate source of validated truth in airline ratings worldwide.”

Just over 20 global airlines, 13 major and two regional airlines reached Five Star status as determined by their passenger ratings. A total of seven low cost carriers reached their highest attainable award globally with four stars out of a maximum of four stars for low cost carriers.

For four decades, APEX has represented the world’s leading airlines, suppliers and related companies and, with its members, continues to elevate the passenger experience. APEX airline members may participate in a program to receive exclusive access to the anonymous feedback provided by the airline’s passengers, which can be used to curate best practices and improve in-flight experiences for travelers.

FOUR AND FIVE-STAR RECIPIENTS OF 2019 OFFICIAL AIRLINE RATINGS™
(All Listed in Alphabetical Order)

FIVE-STAR GLOBAL AIRLINES

FIVE-STAR MAJOR AIRLINES

FIVE-STAR REGIONAL AIRLINES

Aeroflot

Aeroméxico 

Air New Zealand

American Airlines

All Nippon Airways

Asiana Airlines

Cathay Pacific

China Airlines

Delta Air Lines

Emirates

EVA Air

Japan Airlines

KLM Royal Dutch Airlines

Korean Air

Lufthansa

Qantas

Qatar Airways

Singapore Airlines

SWISS International Air Lines

Turkish Airlines

Virgin Atlantic

Air Astana

Air Tahiti Nui

Alaska Airlines

Avianca

Bangkok Airways

Copa Airlines

Hainan Airlines

Hawaiian Airlines

JetBlue Airways

Kuwait Airways

Middle East Airlines

Royal Brunei Airlines

Virgin Australia

Vistara

Aeroméxico Connect

JSX

FOUR-STAR GLOBAL AIRLINES

FOUR-STAR MAJOR REGIONAL AIRLINES

FOUR-STAR LOW-COST CARRIERS

Air France

Air Italy

British Airways

China Southern Airlines

El Al

Etihad Airways

Finnair

Iberia

LATAM Airlines Group

LOT Polish Airlines

Malaysia Airlines

Scandinavian Airlines (SAS)

Thai Airways International

United Airlines

Vietnam Airlines

Aer Lingus

Aerolineas Argentinas

Air Europa

Austrian Airlines

Caribbean Airlines

Fiji Airways

Hong Kong Airlines

Icelandair

Malindo Air

Oman Air

Philippine Airlines

SriLankan Airlines

Allegiant Air

Atlantic Airways

Interjet

Norwegian

Southwest Airlines

Spirit Airlines

WestJet

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