National carrier ranked 10th most improved airline in the world and moves up from 58 to 55 in overall rankings.
Vietnam Airlines has been ranked 10th in the world’s most improved airline awards from Skytrax, specialist research advisors to the air transport industry in the UK.
The national carrier therefore jumped three places in the Top 100 leading global airlines, from 58 in 2014 to 55 in 2015. It was said to have made major efforts in improving its service quality, such as changing the uniforms of pilots and flight attendants to refresh its image, purchasing modern aircraft such as Airbus A350-900 XWB, and providing passengers in business class with wi-fi access on its new Airbus 350 and Boeing 787 aircraft.
This year the world’s ten most-improved airlines were, in order, Air France, Azerbaijan Airlines, Delta Air Lines, Aeroflot, China Airlines, Japan Airlines, Norwegian, Royal Air Maroc, China Eastern, and Vietnam Airlines.
China Eastern, Garuda Indonesia, Transaero Airlines, Hong Kong Airlines, and China Southern Airlines have previously been named as most improved.
Based on an online survey conducted from September 2014 to May 2015 on 18.89 million global travelers, SkyTrax presented awards in categories such as Best Low-Cost Airline, Best Airline Cabin Staff, Best Regional Airline, Most Improved Airline, Best Leisure Airline, Best Airport Services, Best Airlines Alliance, Best In-flight Entertainment, and Best Airline Cabin Cleanliness.