The airline has switched their services from Gatwick to Heathrow.
The national carrier has chosen to use Terminal 4 for their Ho Chi Minh City and Hanoi services. It started flights to London on December 9, 2011 and currently operates twice-weekly to the English capital, one departing from Hanoi and the other from Ho Chi Minh. The airline recently announced an increase in frequency to five or six services per week during the peak summer months. A VNA representative said that with Heathrow's larger area compared to Gatwick, the airline hopes to boost its capacity to better serve its customers.
Heathrow is the first international airport at which Vietnam Airlines has chosen to exploit the new generation aircraft B787. From the second quarter, in addition to using the two new aircraft lines B787 and A350, VNA will also introduce programs to upgrade service quality to reach international 4-star standard and create a new brand identity.
According to the Ministry of Culture, Sports and Tourism, Vietnam Airlines transferred about 90,8013 passengers from Hanoi to London and vice versa in 2014.
Speaking at the ceremony to welcome the presence of Vietnam Airlines at the world's third largest airport, CEO of Heathrow John Holland-Kaye said that he believed Vietnam has become an attractive destination for leisure tourism and business travel. He also announced that the change to Heathrow is good news for the UK because it helps to ensure a direct route to an important developing economy.
VNA currently operates 96 routes to 21 domestic locations and 29 international destinations with a frequency of more than 300 flights per day. The airline joined SkyTeam Airline Alliance on June 10, 2010 and became the first representative of SkyTeam in Southeast Asia.