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Da Nang introduces complaints website

Released at: 13:19, 22/02/2016

Da Nang introduces complaints website

Central city opens website to hear from residents and tourists on different issues.

by Le Diem

The central city of Da Nang has opened a website to field complaints from both local residents and tourists about all issues and to take action in response.

The http://egov.danang.gov.vn/gop-y website has a clear, user-friendly interface, containing six groups of issues: the environment, traffic safety, social evils, infrastructure-urban construction, beggars-street vendors, and other issues.

People need to sign up for an “online citizen account” before they can submit their complaints. Their information will then be taken by the Da Nang Public Service Portal, which will forward it to the relevant agency, according to city authorities. These agencies are given three days at most to respond to the complaints.

As an economic and tourism hub in central Vietnam, Da Nang is known for its well-preserved nature, with beautiful beaches fronting the East Sea and tough policies against crime, beggars, and peddlers. The website is therefore seen as yet another good step taken by local officials in what is considered “a city worth living in”, to improve the living standards of citizens and make it more attractive to tourists.

Last year the portal also provided a hotline, on 05113 881 888 or 0511 1022, for authorities to hear from citizens. From March to December it received 520 calls, with most grievances addressed in a timely manner.

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