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New check-in method at HCMC airport

Released at: 14:11, 26/01/2016

New check-in method at HCMC airport

Staff at Tan Son Nhat to use tablets to ease queues at check-in desks.

by Son Ho

Tan Son Nhat International Airport is to be equipped prior to Tet with eight large tablets that can process passenger check-ins.

The new check-in procedure adds to existing web and mobile check-in methods and is being introduced to minimize waiting times and resolve the long queues expected at the airport during the Tet holiday.

The new tablets are the same as those in use at many international airports in Europe and Asia, featuring high security and privacy. The check-in procedure is conducted by staff and similar to traditional check-in methods.

The advantage in using the tablet is the degree of flexibility in resolving long queues. Staff can now come and help passengers rather than waiting for them to reach the check-in counter.

From January 29 Tan Son Nhat will also be equipped with another screening machine, raising the number to ten in Lobby A. In order to minimize congestion at the domestic arrivals area the airport has also introduced another taxi rank, doubling capacity during Tet and peak times.

According to the airport, because Tet this year is nine days long the number of passengers traveling by air will increase considerably. The peak day is expected to have around 720 flights, a 15 per cent increase over last year. Average passenger numbers each day during the peak period is estimated at 99,700, a 10 per cent increase since last year.

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