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Vietnam Today

Aviation service quality picking up

Released at: 13:08, 10/10/2015

Aviation service quality picking up

Figures from Civil Aviation Authority show fewer flights by local carriers are being delayed or cancelled.

by Son Ho

The Civil Aviation Authority of Vietnam (CAAV) has released figures on delayed and cancelled flights and theft of property and luggage at airports from January to September.

In the first nine months domestic airlines conducted over 151,000 flights, of which 23,700 were delayed, accounting for 15.6 per cent and 3.1 per cent fewer year-on-year, and 834 were canceled, or 0.5 per cent and 1.9 per cent less year-on-year. According to Mr. Lai Xuan Thanh, Director of CAAV, the figures are good regionally and passable globally.

Jetstar Pacific recorded the highest rate of delayed flights, at 20.8 per cent, followed by Vietjet Air with 18.3 per cent. Vietnam Airlines had the lowest rate, at 14.1 per cent.

Mr. Vo Huy Cuong, Deputy Director of CAAV, said that the efforts of all involved in the aviation sector should be recognized. There were a range of force majeure reasons, such as weather, as well as runway closures while repairs were done (at Tan Son Nhat International Airport in Ho Chi Minh City and Cat Bi International Airport in Hai Phong, among others), which contributed substantially to the total number of delayed or cancelled flights.

There were 292 cases of theft of property and luggage during the period. The numbers are thankfully on the decline. In the first few months of the year there were around 50 cases each month but in July there were only 28 August and September saw 15 and nine cases, respectively; a record low. This is evidence of the efforts made by authorities in improving the overall quality of aviation services.

Strong measures aimed at improvements have been made at major airports such as Hanoi’s Noi Bai and Tan Son Nhat. A representative from Noi Bai International Airport said that many measures have been introduced to combat the theft of property and luggage.

“Visual inspections and security screenings have been conducted, preventing thieves from stealing luggage left unattended by passengers,” the representative was quoted as saying. Employees are also required to sign a declaration regarding their possession of tablets, phones, laptops, and other valuable goods at the end of every shift.

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