Photo: Viet Tuan
Those needing to meet with city agencies can now arrange an appointment by calling or texting.
People in Da Nang now can text or call to the Center for Public Service Information to arrange an appointment with an administrative agency rather than going to the agency to do so.
Visits to agencies are still allowed but calling or texting is expected to largely replace the former method for when people are required to submit documents or complete procedures.
The number to call is 0511 388 1888 during working hours. Text messages are sent to 8188 with the following message left: HG, name of sender, name of agency the sender wishes to contact, type of procedure, nature of appointment, suggested time. Each text costs VND1,000.
The switchboard then confirms the time for the appointment via a phone call or text. Once the appointment is confirmed people must then visit the Center for Public Service Information to receive a confirmation slip to present to the agency.
Those who need to cancel their appointment can call the same number above or text the same number, with the following message left: HUYHG, time of appointment. Lateness of ten minutes will result in the appointment being cancelled.
Similar calling and texting services have been adopted by the city’s Departments of Transport, Planning and Investment, Construction, and Home Affairs this year. Next year it will be implemented in all departments. In 2018 it will be expanded in certain public hospitals in the city.
Da Nang leads the way in Vietnam in improving its public services. At the beginning of this year it opened a website to field complaints from both local residents and tourists.
The http://egov.danang.gov.vn/gop-y website has a clear, user-friendly interface, containing six groups of issues: the environment, traffic safety, social evils, infrastructure-urban construction, beggars-street vendors, and other issues.
People need to sign up for an “online citizen account” before they can submit their complaints. Their information will then be taken by the Da Nang Public Service Portal, which will forward it to the relevant agency, according to city authorities. These agencies are given three days at most to respond to the complaints.
According to the city’s Department of Tourism, international tourist arrivals to Da Nang over recent years have increased stably. In the first five months Chinese and South Korean tourist arrivals increased dramatically, by 33.38 and 33.98 per cent, respectively, year-on-year.
Arrivals from the US, and Australia also increased, by 0.56 and 3.38 per cent, respectively.